How to use Microsoft Dynamics 365 Copilot to create personalized and engaging customer journeys across service, sales, and marketing

Microsoft Dynamics 365 is a suite of cloud-based business applications that help organizations transform their operations and customer interactions. Microsoft Dynamics 365 offers solutions for various business functions, such as sales, service, marketing, finance, operations, and supply chain. One of the key features of Dynamics 365 is its integration with Read more…

How to unlock customer value with Microsoft Dynamics 365 Field Service through connected services

Customer satisfaction is the key to success for any business that provides field service. Customers expect fast, reliable, and personalized service from the technicians who visit their locations to fix issues or perform maintenance. However, delivering such service can be challenging, especially when dealing with complex equipment, unpredictable schedules, and Read more…